After clicking the FastScout icon, the program does not start, and no error message is returned.

If nothing is happening when you click the icon to open FastScout, and you are not receiving any error message in return, this usually indicates an insufficient amount of memory available to start FastScout. When you start FastScout, it is programmed to request a certain amount of dedicated memory from your computer, and will not open if it does not receive enough free memory.

 

Freeing Up Memory for FastScout

The first thing that you can do to fix this issue is close any other programs that you have running as you try to open FastScout. This could include other software, such as FastDraw or Microsoft Word, or also your web browser, which consumes a good amount of memory. Once you have closed as many other programs as possible, try opening FastScout again. Once your program opens successfully, you can go ahead and reopen any other programs that you wish to use.

 

Restarting your computer is another available option that will generally free up a sizeable amount of memory on your computer.

 

Setting FastScout to Request Less Memory

If closing other programs on your computer does not free up enough memory to open FastDraw, you can make a simple change to FastDraw which will make it request less memory upon startup. To begin, find the FastDraw shortcut icon on your desktop and right-click on it, then select Properties.


Under the Shortcut tab in the properties menu, you should see a field that says Target. Inside this field, you should see the file path for your FastDraw program listed in quotes. Please click inside this field and place your cursor at the very end, right after "FastDraw.exe".


At the very end of this Target field, press the spacebar once to add one space, and then paste in the following value, quotes not included "-J-Xmx900m". Click Apply and then OK at the bottom, and then double click the icon again to open the software. This will reduce the amount of memory that the program asks for upon starting FastDraw.




If you have added the above value to the Target field and your software still will not open, reduce the number from 900 to 500. In this case, the value to add would be "-J-Xmx500m". This will further reduce the amount of requested memory. If this also does not work for you, please contact our Support Team and we can take a look at the issue for you.