After you have installed FastDraw and opened the software, the first screen that you will see is the activation menu. The default activation method is using your account e-mail address and password. Your email address will be the one that you used to sign up and the auto-generated password you have been given. If you have been added as a staff member to another user's account, you will most likely have been assigned a password by the admin of that account. Passwords can also be reset here.
Common Activation Errors
These are the most common activation errors, and how to correct them.
Invalid credentials - This error is a result of using the wrong e-mail and password combination. Please check to make sure your e-mail address is entered correctly, and that you are using the same address that you received the activation e-mail at. You can also use the Forgot Password link to reset your password if you are unsure of what it is.
Peer Not Authenticated / Cannot Connect to License Server - If you are receiving this error message, it means that your FastDraw software cannot connect to our FastModel license server to verify your subscription. This is usually caused by network restrictions (if you are on a school network) or local firewall or anti-virus settings on your computer. Here are a few steps you can try to bypass these restrictions:
- Relocate - If you are using a laptop, you can try relocating to a public network, such as a Starbucks or local business, and then attempting to enter your activation key. Once you have successfully entered the key, you do not need to do it again.
- Check with your IT for Proxy Settings - If you are on a school network, your network might require proxy settings to be entered that will allow your FastDraw software to connect our license server. If this is the case, your IT department will usually be able to provide the correct settings for you to enter.
To enter your proxy settings, click the "Test Connection" link within the activation menu to run a connection test. If the test fails, you will then be able to click the Proxy Settings button.
From the proxy settings menu you will be able to enter any pertinent proxy information.
- Anti-virus or Firewall Software - Turn off any anti-virus, firewall, or security software that you have running on your computer, and then try activating your FastDraw software.