Frequently Asked Questions:
1. How do I purchase FastDraw and/or FastScout?
To purchase FastDraw or FastScout, simply go to our website, select the products you'd like to purchase, as well as the subscription term you want. Then checkout to complete your payment! Once payment is complete, you will receive 2 e-mails: 1 with instructions on how to download and activate your products, and a separate e-mail with your receipt.
2. What is the difference between FastDraw Essentials and Premium?
3. What is the difference between FastDraw and FastScout?
FastDraw is an application for coaches to diagram plays/drills, organize them into playbooks, and distribute them to fellow coaches or players.
FastScout is a web-based software for coaches to create professional-style scouting reports for upcoming opponents. Final scouting reports can then be printed or saved as a PDF, as well as distributed to players and coaches via the mobile app (Premium package).
4. Will my subscription auto-renew?
Yes, your subscription will auto-renew on your original subscription date.
If you would like to opt-out of auto-renew, simply contact our Support Team at least 15 days prior to your renewal date and we will cancel your recurring subscription. When your subscription ends, you will no longer have access to the FastDraw/FastScout applications, and will need to re-subscribe to regain access.
5. How can I cancel my subscription?
To cancel your subscription at any time, please contact our Support Team.
We offer a 30-day money back guarantee on all initial purchases, so if you contact us within 30 days of your initial purchase, we can provide a full refund.
If you contact us after 30 days of your initial purchase, we cannot provide a refund but can cancel your recurring subscription so your subscription does not auto-renew the following year.
6. How do I renew my existing subscription?
Your subscription will renew every year. If your subscription expired and/or failed to auto-renew, you can simply go to our website and select the products you'd like to purchase in order to continue your subscription. Make sure to use the same email address that your account was under when doing so. Then, checkout to complete your payment. Going forward, your subscription will automatically renew based on the subscription term you select.
7. How do I update my Credit Card information?
Customers can update their credit card information via our billing portal. To gain access to the billing portal, please contact our Support Team.